Patient Centered Medical Home

Designated by Blue Cross Blue Shield of Michigan

Please Join Our Patient-Centered Medical Home

The Patient-Centered Medical Home (PCMH) is not a new idea. Over the last few years, however, the concept has taken on a new meaning. Today, PCMH desires to create a place you can come to for all your medical needs; your Medical Home. PCMH is a concept where patients take an active role in their own healthcare, working closely with their primary care provider to navigate through the health care system. The primary care provider coordinates all of his or her patients’ care, manages chronic conditions, tracks all medications and lab results, offers extended office hours, and works with other healthcare professionals in an effort to promote total healthcare and avoid complications. Like any home, there are many components that make it complete. The foundation of the PCMH is a partnership between you and your provider, where you have shared duties for your health needs. You expect your primary care provider to be there when you need care, and your provider expects you to take an active approach to your own healthcare. Together, you build a strong foundation for your medical home.

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Welcome to Your Medical Home

Patient-Centered is a way of saying that you, the patient, are the most important person in the health care system. You are the center of your healthcare.

A Medical Home is an approach that yields both better health care and lower costs. With your medical home, you are joining a team that provides centralized, comprehensive, coordinated  primary care  and cultivates partnerships between patients, their personal physicians, the care giving team, and the patient’s family.

PCMH Patient-Provider Agreement:

A Patient-Centered Medical Home is a Partnership Between the Patient and Their Physician

Being a part of a Patient-Centered Medical Home, your doctor will:

  • Work with you to improve your health
  • Review your medications at every visit and discuss with you any interactions or contraindications.
  • Develop a personal action plan with you to address your chronic conditions
  • Set goals with you and monitor your progress
  • Use computer technology to monitor your progress and determine if your health is improving
  • Inform you of all test results
  • Help you take control of your health by providing you educational material, hosting group visits and linking you to other community programs and resources
  • Provide you 24 hour access to a clinical decision-maker by phone
  • Have arrangements with after-hours care to be informed of your visit or emergent treatment within 24 hours or next business day
  • Reserve space in our schedule for you to accommodate a same-day appointment
  • Refer you to available Community Resources when the need arises
  • Share health information (written or electronic) with other

By choosing to participate in a Patient-Centered Medical Home, I agree to:

  • Make sure my doctor knows my entire medical history
  • Tell my doctor all of the medications I am taking
  • Actively participate with my doctor in planning my care
  • Keep my appointments as scheduled
  • Adhere to the action plan designed by my doctors
  • Consult my doctor before making my own appointment with a Specialist
  • Request that any other doctor I see send my doctor a report, copies of lab work, test results, and x-rays
  • Know my insurance and what it covers
  • Provide the office feedback on how they can improve
  • Use Urgent Care for after-hours non-emergent conditions

Please call our office anytime at (810) 603-8400 .


PCMH is an approach to providing comprehensive primary care for children, youth and adults. The PCMH is a health care setting that facilitates partnerships between individual patients, and their personal physicians, and when appropriate, the patient’s family.

How Can a Medical Home Help You?

  • The health care system can be confusing. Many people visit a lot of doctors and feel lost in the system. The medical home team will listen to your questions and can help you find your way through the system.
  • With a medical home, you and your team will work together. As an active member of the team, you will have a chance to explain the things that are really important to you.
    • Your team can answer your questions and help you better understand your health care needs.
    • If you need to get help from other doctors, your team can support you every step of the way.
    • Your medical home will have convenient office hours to help you get an appointment at a time that works for you.
  • Together, you and your team can work out a plan just for you, including:
    • Personalized health care that meets your needs
    • Tracking of your care
    • More ways to keep you in touch with your health care team
  • Working with your team may improve the quality of your health care and shorten the time it takes to get that care.

Get Ready for Your Appointment

  • Make a list of your health questions. Put the questions that are most important to you at the top of the list.
  • Make a list of other health care providers you have visited. Write down their names, addresses, phone numbers and the reason you visited them.
  • Take all of your medicines, in their original containers, to your appointment. Be sure to include prescription, over-the-counter, natural, and herbal medicines and vitamins.
  • Take your insurance card or other insurance information with you to your appointment.
  • Write down the names of your team members. (Family, Physicians, Nurse, etc)
  • Be sure you know what you should do before you leave the office
  • Use your own words to repeat back the things you’ve discussed with your team.
  • Ask your team about how to reach them after hours if you need to.

Won’t You Partner with Your Provider to Build Your Medical Home?

Screening, active counseling, and outreach efforts are used to inform and educate patients about preventative care. Are all of your preventative screenings up to date? Contact the Health Management Department if you have any questions. (810) 603-8400

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8:00 am-4:00 pm


8:00 am-4:00 pm


8:00 am-4:00 pm


8:00 am-4:00 pm


8:00 am-3:00 pm